Privacy & Security
Personal Information Collected
We collect personally identifiable information from our users at several different points on the Site to process your Products order, fulfill your customer service needs and otherwise, as applicable. In order to purchase Products, utilize the Interactive Forums and/or access certain other Summer Colony Living® Offerings, you may be required to open an Account, or register to make a comment, by submitting a registration form or other data submit form (collectively, “Form”). The information that you must supply on the Form may include, without limitation: (a) your name; (b) your mailing address (and billing address where purchasing Products, Gift Cards or other Summer Colony Living® Offerings); (c) your e-mail address; (d) your daytime and evening telephone numbers; (e) your credit/debit card information (where purchasing Products, Gift Cards or other Summer Colony Living® Offerings with a credit/debit card); (f) your password; and/or (g) any other information requested by us on the Form.
Credit/Debit Card Information Collection and Use
We use credit/debit card information solely for billing purposes and to fill your Products/Gift Card orders. If we have trouble processing an order, we will use this information to contact you. Also, please rest assured that all purchases and credit/debit card transactions that are processed through the Site are private and secure. We use industry standard encryption technology as made available from VeriSign®, a recognized industry leader, to secure your information. For more information about the data encryption technology utilized on the Site, please visit the VeriSign website, located at www.VeriSign.com.
How We Use Your Personal Information
The personal information that you submit to us remains your property. We will never sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes.
Where you request to be contacted in connection with the Summer Colony Living® Offerings, we use the personal information that you provide to: (a) process your orders and otherwise provide you with the Summer Colony Living® Offerings; (b) respond to your questions or comments; (c) provide customer service and support in connection with the Summer Colony Living® Offerings; and (d) send you information, periodically, regarding the Summer Colony Living® Offerings including, but not limited to, via the Newsletter. Without limiting the foregoing, we primarily use your personal information for internal purposes, such as studying our customers’ preferences and improving the customer experience.
In connection with responding to your request for, and/or use of, the Summer Colony Living® Offerings, and/or in connection with the Interactive Services associated therewith, we may contact you at any time, via e-mail, telephone or other means, with updates and/or any other information that we may deem appropriate for you to receive in connection with your requests for information, continued use of the Summer Colony Living® Offerings and to market and/or keep you informed of certain other Summer Colony Living® products and/or services that we think might be of interest to you. If you wish to stop receiving the Newsletter and other future communications from us, please see the Opt-Out/Unsubscribe section below.
Without limiting the foregoing, where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive SMS text messages and telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided, from us relating to your use of the Summer Colony Living® Offerings. You understand and agree that this consent applies even if your telephone number is a wireless number. You further acknowledge and agree that you are not required to consent to the above stated terms to gain access to the Summer Colony Living® Offerings.
By submitting your telephone number to Summer Colony Living®, if ever, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). With respect to the ATSR, and notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the terms of the ATSR.
We may permit our third-party agents, service providers and subcontractors to access your personal information (including credit/debit card information), but they are only permitted to do so in connection with performing services for us and/or to operate and/or provide the Summer Colony Living® Offerings. They are not authorized to use your personal information for their own benefit.
Non-Personally Identifiable Information Collection and Use
Most Internet browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. To disable and reject certain cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a cookie, he or she may still use the Summer Colony Living® Offerings.
“Web beacons,” or clear gifs, are tiny graphics with a unique identifier, similar in function to cookies. Web beacons are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We utilize web beacons to help us better manage the Content on the Site by informing us what Content is effective. We do not link the information gathered by web beacons to your personally identifiable information.
Use of Non-Personally Identifiable Information
Summer Colony Living® reserves the right to collect and share, rent, sell (with third party advertisers and marketers on an aggregate, non-personally identifiable basis) and otherwise utilize in any manner permitted by law, aggregate data related to the usage of the Summer Colony Living® Offerings, as well as demographic data about you. Such information will include broad demographic categories about Summer Colony Living® Offerings users, their preferences, activities, location and other information; provided, however, that such aggregate information will never be linked to any of your personally identifiable information.
Social Media Pages/Interactive Services
If you interact with Summer Colony Living® or any third parties by and through the Interactive Services or any Social Media Pages, you should be aware that the personal information that you submit by and through such venues can be read, collected and/or used by other users of these forums (depending on your privacy settings associated with the accounts you have with the hosts of such Social Media Pages, if applicable), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire. We are not responsible for the personal information that you choose to submit in these forums.
The Social Media Pages reside on websites (“Social Media Sites”) that are operated independently from Summer Colony Living®, and we are not responsible for such Social Media Sites’ interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of the Social Media Sites with which you interact to help you understand those Social Media Sites’ privacy practices. If you have questions about the security and privacy settings of any Social Media Sites that you use, please refer to their applicable privacy notices or policies.
The privacy of your personal information is very important to us. We endeavor to safeguard and protect our end-users’ personal information. When end-users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). When our registration process asks end-users to submit sensitive information (such as credit/debit card information), and when we transmit such sensitive information, that sensitive information is encrypted and is protected with secure socket layer (“SSL”) encryption software.
Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information in are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control.
Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure. Computer hackers may circumvent our security measures and gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software constitutes a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data done on or through the Site is at your own risk.
Only employees or third party agents who need personal information to perform a specific job function are granted access to our end-users’ personal information. Employees not adhering to our internal privacy policies are subject to disciplinary action.
In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
Opting Out of Newsletters, Special Offers and Product Updates
To opt-out of receiving the Newsletter and/or other e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message, send mail to the address listed in the “Contact Us” section below, or call us at: (219) 370-9050.
Notwithstanding the foregoing, we may continue to contact you for purposes of communicating information relating to your continued use of the Summer Colony Living® Offerings and/or request for Summer Colony Living® Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving Summer Colony Living® Offerings-related and inquiry response-related messages from Summer Colony Living®, you must cease requesting and/or utilizing the Summer Colony Living® Offerings and cease submitting inquiries to Summer Colony Living®, as applicable.
Accessing, Deleting and Updating Your Information
At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove personal information that you have provided to us, or that we have collected. You may do so by contacting us via e-mail at: firstname.lastname@example.org; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Please be advised that deleting your personal information will limit our ability to contact you in connection with the Summer Colony Living® Offerings, which may limit your ability to utilize the Summer Colony Living® Offerings. If you wish to be contacted by us in connection with the Summer Colony Living® Offerings, you may not delete the personal information that we have on file for you.
Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Links to Third Party Websites
The Site may contain links to third party websites, including the Social Media Sites, that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such third party websites.
Visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age) are not permitted to use and/or submit their personal information at the Site. We do not knowingly solicit or collect information from visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age). If you register with us and we discover that you are under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age), we will delete your registration and associated personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
Summer Colony Living LLC
632 South Lake Street
Gary, IN 46403
Filing a Complaint with the Federal Trade Commission
To file a complaint regarding our privacy practices, please Click Here.
Returns & Exchanges
We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item. Our Return Guidelines:
Products must have been purchased directly from Summer Colony Living (our website or 800 numbers). We do not accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
Products must be returned within 30 days of order date.
Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
Products that are indicated as non-returnable or not for resale cannot be returned.
We cannot accept returns on substantially used products.
Original shipping and handling charges are non-refundable (if applicable).
Should you decide to return a product for a refund or exchange call our Customer Service team at (219) 370-9050 for a return label or email email@example.com*.
*We are unable to mail return labels to international addresses. International customers are responsible for return shipping costs. Product or Return Location is:
Summer Colony Living
632 South Lake Street
Gary, IN 46403
We offer our international customers free shipping via International – UPS Ground on orders of $350 and above. Canadian orders receive free shipping via International – UPS Ground on orders of $150 and above.
Summercolonyliving.com ships internationally to a wide variety of countries via UPS and US mail. If you wish to purchase from Summer Colony Living, simply start the checkout process and select your country.
Priority Mail $50.00
All orders $150.00 or more ship for free.
Priority Mail $50.00
All orders $350.00 or more ship for free.
Duties and Taxes
Your order may be subject to duties and taxes that are levied once your order reaches your country. If incurred, these charges must be paid before your package will clear customs. Summer Colony Living has no control over the imposition of these duties and taxes and you are responsible for paying them to receive your package.
Note that our international clients have expressed that packages sent via US mail are less likely to incur duties and taxes. However, this is still not a guarantee of avoiding these charges.